Before the code is revealed
If the order has not been delivered, contact us as soon as possible. We will review the actual payment and code status. Blockchain payments cannot be directly reversed; any approved return requires verification and may depend on the available network and currency.
After delivery
Because this is a single-use digital product, we do not accept returns for change of mind, choosing the wrong region, or disclosing the code after it has been correctly revealed or delivered. This does not affect support for an invalid or defective code.
Invalid code or technical problem
Contact us with your order number and a complete screenshot of the message shown by the relevant platform. Do not publish or share the code. We will verify the inventory record and, when applicable, arrange the appropriate replacement or resolution.
Underpayment, overpayment, or wrong network
If you send less than the price, the code is not delivered until the exact remaining balance is completed. If you send more, the order is held for possible manual delivery. For Yape or Plin, a wrong method or verification detail also requires review. For USDT, we cannot recover or refund payments sent over another network or to another address.